Return & Cancellation Conditions

1. Booking Confirmation:
  • All reservations made through HotelMate are considered confirmed only upon receipt of a booking confirmation.
2. Cancellation Policy:
  • Cancellation policies are property-specific and may vary between different accommodations listed on HotelMate.
  • Guests are advised to carefully review the cancellation terms associated with each property at the time of booking.
3. Refunds:
  • Refund policies may vary between properties listed on HotelMate.
  • Guests are encouraged to review the specific refund terms associated with each property at the time of booking.
  • Refunds, when applicable, will be processed within business days from the date of cancellation, based on the individual property's policy.
  • Refunds will be issued to the original payment method used for the reservation.
4. Contact Information:
  • Guests are encouraged to contact our customer service team at support@thehotelmate.com for assistance with cancellations or modifications.
  • Guests are encouraged to review the specific refund terms associated with each property at the time of booking.
5. Policy Updates:
  • HotelMate reserves the right to update this policy without prior notice. Guests are encouraged to review the policy periodically for any changes.